State Farm® Insurance Agent Henry Nace

"I never write reviews but I feel I need to warn potential customers about Henry Nace and his office's negligence and borderline scam tactics. I moved to Pennsylvania from another state and needed to either 1) transfer my current State Farm policy to PA or 2) get a new policy with another insurer. I called Henry Nace's office and spoke to Sandra who gave me a quote for transferring my current policy to PA. It seemed a little high so I said I was going to get some more quotes from other agencies and would let her know. They next day she called me back with "great news"--she got the details of my drive, safe, and save record (State farm's phone app that tracts driving) and she could transfer my discount to the PA policy, saving me a good amount of money every month (~$40). Given this information I decided not to shop around and just transfer my state farm policy. Sandra told me I could keep using the transponder (bluetooth thing that connects to drive safe and save app) I had from a previous state even though a new one was coming in the mail. The message I got was just do as you've been doing since this is a policy location transfer and I was good to go...WRONG. Turns out the drive safe and save discount/record cannot be transferred from between states due to PA insurance laws. No one from Henry Nace's office reached out to tell me this, they just charged me more with no explanation. Also apparently I needed to use the new transponder and deleted and redownload the app. No one told me this, they sent me a few texts that were marked as spam by my phone, but I thought I have the app what are they talking about. I ended up losing the entire discount (~$50/month) because I didn't set up the app in time. I reached out to Henry Nace's office many times and they continually refuse to take any accountability for giving me incorrect information. I have explicitly asked for an apology and have not received one, they continually to blame me and deny any wrongdoing. I have filed a complaint with state farm corporate and have switched to another agent in the area. Prior to this I have only had great experiences with state farm so I recommend using another office."

"I met with Jeff on a Friday and we reviewed a variety of options for my auto insurance. Long story short, I met with him the next day with additional questions and signed up for my new policy. This is my third insurance company in 3 years, all due to rising costs, and I hope to stay with State Farm long term. It was a pleasure working with Jeff!!"

"My experience with State Farm so far has been excellent. Kacey, from the Henry Nace office in West Chester Pa, took my case and very proactively helped me obtain the best coverage for my needs. She was kind and knowledgeable. Have already been recommending her and State Farm to friends and family."

"Kacey was the best, patiently explained all of the different options on our cars/drivers (4 cars and 4 drivers, not a quick call, and not just one call). Best customer service I have had in a long time, so glad to write something nice these days, and the experience was great!! Don’t let her go, she’s an exemplary employee who goes above and beyond to assuage this crazy lady’s 😂 fears/coverages! Thank you Kacey!!"

"State Farm has changed my life. I’ve never been with another car insurance company that shows they care more. I have auto and renters insurance and it has been a life changer. While I haven’t had to do any claims or such, they are quick to reply back to you if you have any questions about your policies or need to add another car or person to your policy. I have worked with Kacey S and she has been the most kind hearted person I have ever met. State Farm is #1 in my book!!"

"Henry and Kacey were extremely helpful when I was looking for new insurance. They took the time to discuss with me a few different options for my insurance, and Kacey was very patient with me as I asked my many questions. At the end of the call, I was able to get the coverage I needed at a much lower cost than a competitor. Kacey was even able to give me advice on canceling my current insurance and explained everything in layman’s terms so I understood what I was getting! Thank you!"