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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Cooper Redding

March 11, 2023

5  out of  5 rating by Cooper Redding
"Getting an Auto policy with this team was fantastic! They met and exceeded all expectations! 100% would recommend!"

anastasia petrov

March 6, 2023

5  out of  5 rating by anastasia petrov
"Everyone at Henry’s office is great! Very knowledgeable and helpful! Highly recommend!"

Caitlin Guthlein

March 3, 2023

1  out of  5 rating by Caitlin Guthlein
"I never write reviews but I feel I need to warn potential customers about Henry Nace and his office's negligence and borderline scam tactics. I moved to Pennsylvania from another state and needed to either 1) transfer my current State Farm policy to PA or 2) get a new policy with another insurer. I called Henry Nace's office and spoke to Sandra who gave me a quote for transferring my current policy to PA. It seemed a little high so I said I was going to get some more quotes from other agencies and would let her know. They next day she called me back with "great news"--she got the details of my drive, safe, and save record (State farm's phone app that tracts driving) and she could transfer my discount to the PA policy, saving me a good amount of money every month (~$40). Given this information I decided not to shop around and just transfer my state farm policy. Sandra told me I could keep using the transponder (bluetooth thing that connects to drive safe and save app) I had from a previous state even though a new one was coming in the mail. The message I got was just do as you've been doing since this is a policy location transfer and I was good to go...WRONG. Turns out the drive safe and save discount/record cannot be transferred from between states due to PA insurance laws. No one from Henry Nace's office reached out to tell me this, they just charged me more with no explanation. Also apparently I needed to use the new transponder and deleted and redownload the app. No one told me this, they sent me a few texts that were marked as spam by my phone, but I thought I have the app what are they talking about. I ended up losing the entire discount (~$50/month) because I didn't set up the app in time. I reached out to Henry Nace's office many times and they continually refuse to take any accountability for giving me incorrect information. I have explicitly asked for an apology and have not received one, they continually to blame me and deny any wrongdoing. I have filed a complaint with state farm corporate and have switched to another agent in the area. Prior to this I have only had great experiences with state farm so I recommend using another office."

Axel Martinez

March 2, 2023

5  out of  5 rating by Axel Martinez
"Definitely want to thank Kacey, she was very professional & helpful."

Charlene C

February 18, 2023

5  out of  5 rating by Charlene C
"I met with Jeff on a Friday and we reviewed a variety of options for my auto insurance. Long story short, I met with him the next day with additional questions and signed up for my new policy. This is my third insurance company in 3 years, all due to rising costs, and I hope to stay with State Farm long term. It was a pleasure working with Jeff!!"

Jeanne Swart

February 16, 2023

5  out of  5 rating by Jeanne Swart
"Jeff was great to work with in getting quotes and setting up auto and home policies. He is very efficient, professional, and knowledgeable. He gets things done and it was a pleasure to work with him. Thanks Jeff."

Martin Garzaron

February 14, 2023

5  out of  5 rating by Martin Garzaron
"My experience with State Farm so far has been excellent. Kacey, from the Henry Nace office in West Chester Pa, took my case and very proactively helped me obtain the best coverage for my needs. She was kind and knowledgeable. Have already been recommending her and State Farm to friends and family."

Alexander Gilpin

January 28, 2023

5  out of  5 rating by Alexander Gilpin
"Kacey was awesome! She made the process quick and painless switching over from my old policy at another insurance provider that was overcharging me by 70 bucks a month! Very happy with the outcome so far from StateFarm!"

Bettina Ritchie

January 26, 2023

5  out of  5 rating by Bettina Ritchie
"Jeff helped me find better insurance for both auto and appt. He explained everything patiently and helped me to understand my options. Very pleasant phone voice as well!"

Lee Booker

January 24, 2023

5  out of  5 rating by Lee Booker
"They were very knowledgeable and helpful. I am pleased with my experience."

Andrew Saello

January 23, 2023

5  out of  5 rating by Andrew Saello
"Linda was very helpful and helped me find the best plan for me!"

helena wallace

January 21, 2023

5  out of  5 rating by helena wallace
"Spoke with Jeff was very perfessional knowledgeable and exhibited great customer service glad to have had him as may respentative"

Kelly Glackin

January 20, 2023

5  out of  5 rating by Kelly Glackin
"Kacey was the best, patiently explained all of the different options on our cars/drivers (4 cars and 4 drivers, not a quick call, and not just one call). Best customer service I have had in a long time, so glad to write something nice these days, and the experience was great!! Don’t let her go, she’s an exemplary employee who goes above and beyond to assuage this crazy lady’s 😂 fears/coverages! Thank you Kacey!!"

Kriston McCard

January 11, 2023

5  out of  5 rating by Kriston McCard
"Kacey was wonderful. She helped me out of a tight situation. She understood my concerns, answered all of my questions and was responsive within minutes. I appreciate Kacey at State Farm she helped ease my concerns."

Daniel McGonigal

December 23, 2022

5  out of  5 rating by Daniel McGonigal
"The team at Henry’s office is nothing short of spectacular. They make every policy and claim I’ve ever had so simple to manage. Could not recommend them more highly!"

Carol C

December 22, 2022

5  out of  5 rating by Carol C
"Switching my auto & home insurance to State Farm to save on the rates was very easy due to the excellent service I received from the agent, Jeff Ditz."

Kimberly Wallace

November 19, 2022

5  out of  5 rating by Kimberly Wallace
"I had such a great experience when switching my insurance to State Farm. The representative, Kacey was extremely responsive, helped review the best options to suit my needs, explained items I had questions on clearly and I received a very favorable rate."

Sharon Narsiff

November 14, 2022

5  out of  5 rating by Sharon Narsiff
"We were very pleased with the level of service and response that we received from Kacey at State Farm. Their quotes are highly competitive and we would highly recommend this agency."

Julian Baptiste

November 14, 2022

5  out of  5 rating by Julian Baptiste
"Very good experience working with Henry and the West Chester team. Very efficient, friendly, and accessible. Highly recommend for your automotive insurance needs."

SᗯᗴᗴT Sᑌᘜᗩᖇ

November 11, 2022

5  out of  5 rating by SᗯᗴᗴT Sᑌᘜᗩᖇ
"State Farm has changed my life. I’ve never been with another car insurance company that shows they care more. I have auto and renters insurance and it has been a life changer. While I haven’t had to do any claims or such, they are quick to reply back to you if you have any questions about your policies or need to add another car or person to your policy. I have worked with Kacey S and she has been the most kind hearted person I have ever met. State Farm is #1 in my book!!"

Alexa Cohen

November 11, 2022

5  out of  5 rating by Alexa Cohen
"Henry and Kacey were extremely helpful when I was looking for new insurance. They took the time to discuss with me a few different options for my insurance, and Kacey was very patient with me as I asked my many questions. At the end of the call, I was able to get the coverage I needed at a much lower cost than a competitor. Kacey was even able to give me advice on canceling my current insurance and explained everything in layman’s terms so I understood what I was getting! Thank you!"

Keshona Samuels

November 11, 2022

5  out of  5 rating by Keshona Samuels
"Kacey was very nice and available for all my questions and concerns. Really appreciated her attentiveness. I hope that State Farm’s insurance is as good as her!!"

Ana Vela

September 26, 2022

5  out of  5 rating by Ana Vela
"Highly recommend Henry as your agent! He is extremely knowledgeable, profesional and patient. He got me the best insurance rates and made the entire process so easy! I’m very impressed. Thank you Henry and your State Farm team!"

Denise Molzahn

September 22, 2022

5  out of  5 rating by Denise Molzahn
"Great group! Friendly, professional, and knowledgeable staff. Highly recommend!"

Jamie Hopkins

September 15, 2022

1  out of  5 rating by Jamie Hopkins
"Terrible online experience"